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Shipping & Returns

Shipping Information

  • We ship to the contiguous United States via UPS Ground or to any USA Fastenal branch via Blue Global. Orders cannot be shipped to Canada or Mexico via Blue Global.
  • For non Blue Global shipments to Alaska, Hawaii, and Puerto Rico, please place your order as a phone order (actual shipping costs will apply and your order will be shipped via the USPS).
  • For orders shipping via Blue Global you must enter your four digit branch code on the Billing and Shipping Page during the checkout process.
  • Please note that we cannot ship to P.O. boxes.
  • Although most items are available within 48 hours, please allow up to 2 weeks for shipment from Excel Images as inventory levels do change.
  • When shipping via Blue Global, Excel Images will not be able to track your order. Please allow 1-2 weeks in transit. Use the following steps to track Blue Global packages: FastNet>FastHelp>Create New Ticket>Distribution Support>Tracking>Blue Global. You will need to provide your name, 4 letter branch code followed by "xcel" (example: ihubxcel). Vendor #: 134666.
  • Please use the following steps for questions regarding lost/damaged packages via Blue Global: FastNet>FastHelp>Create New Ticket>Marketing>Workwear/BTS Apparel. You will need to provide your name, 4 letter branch code and Fastenal vendor #: 134666.
  • For any other questions concerning shipping via Blue Global please call Jodi Halverson at 507-453-8842 or email at: jhalvers@fastenal.com. For questions regarding product or the order processing call Excel Images at (800) 328-5900.
  • Expedited shipping orders must be placed as a phone order and will ship either USPS or UPS. Shipping charges will not be refunded if your order is placed any way other than a phone order. Once your order has been placed, please contact us at (800) 328-5900 and a customer service representative will assist you. Please have your credit card information and your order number available when calling.

Return Policy

  • We will accept returns and exchanges (with the exception of closeout, discontinued, or clearance items) as long as the items are returned within 30 days from the date of shipment. Please contact us at 800-328-5900 and speak with a customer service representative to receive a Return Authorization (RA) number. Items must be returned in new or unused condition and contain all original materials included with the shipment along with a RA number.
  • Approved returns and exchanges will be refunded for the full cost of the merchandise minus the original shipping charge and actual return shipping fees. Expect to receive the refund within four weeks from shipping your return to Excel Images, Inc. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company.
  • Authorized returns and exchanges must be shipped to Excel Images via UPS, USPS, or Blue Global.
  • For exchanges place a new order on the website for the items you desire.

Big and Tall Apparel

• Please note that it may take up to 4 weeks for Big and Tall apparel items to be delivered.

Defective Merchandise or Items Received In Error

  • In the event an item is incorrectly shipped to you or has a manufacturing defect, we will replace it with the item originally ordered at no additional cost as long as you notify us about the issue within 14 Days from the original date of shipment. Any variance from the original item purchased will be considered a return, and a new order will need to be placed. You may be asked to provide a photographic image of the merchandise.

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